These terms and conditions, which might be changed from time to time, apply to our services offered to clients who make use of our booking system online, by phone, mobile device and e-mail. By making use of our website and by booking through us, clients acknowledge and agree to have read, understood and agreed to our company's terms and conditions which are set out below.
Scope of our service
On our website (The Cuban Tourism Company) we offer a booking platform for hotel and resort accommodation. When making a booking through us, the client enters into direct contractual binding with us as the accommodation provider. relationship with the accommodation provider at which you book.
We strive to provide our clients with highly competitive rates. Special rates and packages might sometimes be available which carry special restrictions and conditions in regards to cancellation and refund. It is the responsibility of the client to ensure the conditions of each booking has been checked and understood and communicated to them clearly. The currency converter is suitable for convenience purposes only and should not be relied upon as accurate and real time, the actual rates may vary. Errors and mistakes which include misprints are not binding, these also relate to prices and hotel factual information and displayed images.
The Cuban Tourism Company fully respects clients' privacy. No personal information is publicity advertised or distributed. Personal information is only passed on to the relevant accommodation provider and credit card institutions to ensure the accuracy of reservations and the process of payments.
Our clients' privacy is very important to us. Our company values the trust clients place in us when allowing to book their hotel accommodation through us. We are committed to protect and safeguard any personal information provided to us to ensure reservations can be made correctly and most precisely. Besides first and last names, clients might also be asked for their home address, payment information, the names of other guests travelling with them and personal preferences for their hotel stay. Personal information is also received by us through the use of social media services. All these personal details are treated as confidential and are not published or advertised. These details are only used to process bookings and payments and are passed on to the service providers being the credit card institutions as well as the hotels, resorts and other accommodation and travel booking providers.
We use clients' personal data to complete and administer online reservations and provide the hotels with the customer information. Personal data may be used for fraud detection and prevention and other illegal or unwanted activities. In accordance with data protection laws, we observe reasonable procedures to prevent unauthorized access and the misuse of personal data.
We use professional business systems and procedures to protect and safeguard our clients personal data. Our company also uses security procedures and technical restrictions for accessing and using the personal data on our servers. Only authorized staff is permitted to access personal data during work.
Free of charge / no booking fee
Our booking service is free of charge to clients while, at the same time, striving to offer the best available rates.
Credit card or bank transfer
In order to confirm and guarantee bookings, prior payment before the check in dates are required. Sometimes, only a deposit amount is due. For all bookings, the full prepayment is required to confirm and guarantee a booking, this has to be done before the check in takes place to confirm and guarantee the booking stands as requested. Payments by credit card are safely processed via the secure online payment link.
For all bookings, be it refundable or non-refundable rates and special offers, note that bookings require that payment is made upfront by credit card, and therefore your credit card may be pre-authorised and/or charged (sometimes without any option for refund) upon making the reservation. It is the clients responsibility to ensure that cancellation and refund policies are understood and communicated to them for their individual booking. The hotel and resort's cancellation policies determine the refund or cancellation amounts in case of cancellations or no shows.
By making a booking through us, The Cuban Tourism Company, clients accept and agree to the relevant cancellation and no-show policy of that particular hotel and resort in Cuba. These cancellation and no show policies may vary from one hotel to another. We strive to provide clients with the best service and try to keep the cancellation fees as low as possible. Clients are asked to please check the relevant cancellation policies relevant to their individual booking.
We cannot be held liable for any loss and damaged occurred during the booking process or the time when the services are rendered / holidays. We shall not be liable loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim. Cancellations, over bookings, strikes, hotel mistakes and any other events beyond our control are not our liability. We try our very best to feature the individual hotels and resorts most accurately. If there are discrepancies with images and textual information, these will be updated intermediately.